This blog post highlights six key benefits of cloud telephony for small and medium-sized enterprises (SMEs) and small and medium-sized businesses (SMBs). Cloud telephony is presented as a scalable and reliable solution that offers unified business communication without the need for extensive infrastructure investments.

WhatsApp Business Product Messages offer businesses a convenient way to showcase their products and drive sales. This blog explores how to set up a catalog, share it with customers, create a positive customer experience, promote products, and measure results to maximize the impact of WhatsApp as a sales channel.

This blog post explores the game-changing potential of selling on WhatsApp. With the introduction of the WhatsApp Business API and the integration of chatbots, companies can improve brand reputation, and leverage features like verified business profiles, chatbots & much more.

Google verified SMS is a significant development in the realm of secure and trustworthy messaging. By implementing a verification system that confirms the authenticity of SMS messages sent from businesses, Google has taken a crucial step towards protecting users from phishing attempts and fraudulent activities.

Now send rich media messages from SMS with the RCS business Messaging. Share rich cards, carousels, suggested replies and actions and make memorable messaging experiences for your customers.

Scale email engagement with Infinito, which offers top-notch features, scalability, advanced analytics, and end-to-end support to help businesses optimize their email campaigns and achieve maximum ROI.

The blog post discusses the importance of secure messaging and introduces Google Verified SMS as a solution for businesses to communicate with their audience while ensuring message security, global reach, and brand awareness.

Learn how intelligent routing and call latching mechanisms can reduce query resolution time and improve customer service efficiency, with features like caller data recognition, interactive voice response systems, leveraging historical data, and toll-free numbers, supported by data analytics for process improvements. Contact the experts for more information.

This blog post highlights the benefits of IVR (Interactive Voice Response) solutions in the banking industry. It discusses how IVR systems improve customer support, fraud notifications, loan updates, product information, payment processing, and card blocking/misplacement, ultimately saving time and resources for banks while keeping customers satisfied.

Discover the top artificial intelligence trends to watch in 2023 and how they will revolutionize industries, from increased personalization and expanded use in healthcare to AI-powered automation and the rise of edge computing. Additionally, there will be a growing focus on AI ethics and addressing concerns such as bias and transparency.

Discover the power of re-engagement and re-targeting campaigns with ReachRight, a powerful initiative from ValueFirst, a Twilio company, that maximizes customer acquisition and ROI through targeted ads and personalized experiences.

Power Your eCommerce Business with Cloud Telephony

Plan your Email: ValueFirst Email Marketing Calendar 2020

Our Fight Against COVID-19

Our CEO on 6 Months of WFH & COVID-19

This blog post explores the benefits, differences, and examples of omnichannel and multichannel marketing strategies. Omni-channel focuses on creating a unified customer experience across multiple channels, while multichannel aims to reach customers through various channels. Understanding these strategies helps businesses meet customer expectations and improve their marketing efforts.

Our CEO on COVID-19

Multi-Channel Vs Omni-Channel: What's the Difference?

This blog post discusses how marketing automation can enhance patient communication in the healthcare industry. It explores various strategies such as personalized reminders, post-diagnosis notes, educating patients about next steps, recurring-event reminders, and re-engagement campaigns to improve patient retention and engagement.

This blog post explores the process of migrating an existing WhatsApp Business Account (WABA) number to a WhatsApp Business API managed by a service provider. It emphasizes the need to choose a suitable provider, discusses the migration process, what is and isn't migrated, and provides insights on considerations, requirements, and pricing changes.

Learn how conversational AI can revolutionize your contact center by consolidating departments, delivering enhanced omnichannel support, improving customer service, and supporting remote operators.

The article explores the differences, benefits, and examples of marketing emails and transactional emails. It highlights the role of email marketing services in promoting businesses, increasing brand visibility, and driving sales through customized and targeted email campaigns. Both types of emails offer advantages for customer engagement and brand growth.

The marketing industry is set to experience significant changes in 2023 with several macro trends, including the rise of AI, the emergence of 5G, the importance of sustainability and diversity, and the continued growth of e-commerce. Marketers will need to leverage these trends to deliver personalized, engaging experiences that meet consumers' expectations and stay relevant in a rapidly changing landscape.

Introducing BannerBots by Surbo, an innovative way to enhance engagement in digital advertising by incorporating interactive chat conversations within banners, offering improved user experience, increased lead generation, and impactful engagement for brands.

Learn valuable insights on moving the sales needle during COVID-19 from industry leaders in a dynamic live session, including strategies for building relationships, engaging customers, and adapting sales approaches.

In conclusion, Interactive Voice Response (IVR) systems have come a long way and continue to evolve rapidly, pointing towards a promising future. As technology advances, IVR systems are becoming increasingly sophisticated, intuitive, and capable of delivering more personalized and efficient customer experiences.

welcome emails play a crucial role in establishing a positive and engaging relationship with new subscribers, customers, or members. These initial communications provide an opportunity to make a memorable first impression and set the tone for future interactions. By crafting well-designed and personalized welcome emails, businesses can effectively convey their brand identity, express gratitude for the individual's interest or purchase, and provide relevant information or resources.