ValueFirst helps
Develop smooth package delivery processes that enhance efficiency and lower expenses.
you deliver CX with every conversation
Seamless Chats with Updates
Minimize failed deliveries and costly re-deliveries by utilizing voice call confirmations. Send proactive alerts about estimated delivery timelines to enhance delivery rates.
Provide customers with proactive updates on delays, rescheduled delivery times, safe place "drop off" options, and other pertinent information to manage and rectify disruptions.
Simplify Delivery
Better Delivery
Return, Collection & Refunds
Conversational AI
Service & FAQ Chatbot Automation
Live Agents
Personalized Delivery & Call Deflection
Push API
Hyper-Personal Channel Based Notifications
WhatsApp, the game-changer
Utilize chatbots powered by AI to address common customer service queries, such as inquiries about order status, returns management, and refund requests.
Provide customers with multiple channels such as FAQ bots, smart web links, and live chat to manage their delivery tracking, modify pick-up or drop-off addresses, and change delivery time slots. This helps to resolve their enquiries faster and enhances the overall delivery experience.
Utilize automated alerts to manage service disruptions in real-time. Implement courier tracking, geo-fencing, and other tools to keep customers informed and minimize the number of inbound calls.
