Provide renewal convenience to your customers with IVR
After the product is subscribed by the customer, automatically renew it before the subscription is due to expire
Build Brand ImageCompanies that make efforts to improve their customer experience also see employee engagement rates go up by an average of 20%. Let your customer know you care for them by providing renewal support when continuing into the next billing cycle.
Reduces Customer EffortsWith IVR's automated functionality, customer is always on the loop. Remind them about the next installment with one powerful tap of phone call.
Better SupportOrder/product renewal calls makes life easier for both you and your customers. Integrating IVR system into your brand can build a professional image, routes call for better support and reach the right department. Satisfied customers can become advocates of your brand.
How it works?
Automate RemindersAutomatic renewals prevent forgotten payments, which helps improve retention and reduce customer churn. Ask them to renew the services before it expires. Give a small discount to those who sign up for reminders can be an added advantage.
High Accuracy and Quality ServiceUnaware membership, low usage of the products or orders, declines due to stolen payment cards and expired payment information are few of the reasons customers fail to renew their subscriptions. IVR ensures that your customers get trouble-free and quality experience during renewal process.
Improve Existing Customer Base72% of businesses say improving customer experience is their top priority. Timely reminders over the phone can also help you sell upgrades and also allows user to unsubscribe in an easy way. This will provide more pleasurable experience and increase customer satisfaction.
Free of ErrorsAgents may commit an error once in a while. Leverage an IVR system for interacting with the customers, save potential customers, recover lost revenue, and drive down delinquent churn.
Active 24x7x365Customers may get frustrated who have queries during the non-operational hours and cannot connect to the relevant agents. Self-service allows members to access and change their information, details, and FAQ's 24 hours a day, 7 days a week and 365 days a year no matter where they are.
Eliminates Repetitive TasksProducts/order renewal system can cut time-consuming tasks to a minimum. Automate the process to identify expiring memberships, send reminders and renewal forms, easy payment and resuce debt chasing.
Increased Employee ProductivityBy the end of 2020, customers will be able to handle around 85 percent of the relationship with the company without communicating with a human agent. This means employees won't get sucked into mundane activities which pull them away from their core tasks.
Fight Churn the Right WayCompanies who invest in great service are coming out on top. Automating IVRs can boost renewal rates and ensuring that payments are received on time. With the right strategy, involuntary churn is almost entirely preventable, and it’s one of the quickest and easiest ways to increase customer lifetime value.