Shadowfax is India's most trusted integrated 3PL service provider. Leaders in last-mile logistics for B2B. The most prominent Indian brands in food, e-commerce, grocery and healthcare rely on Shadowfax for on-demand deliveries.
More than 15,000+ delivery partners work with Shadowfax’s multi-modal platform, driving bikes, minivans, trucks, airlines and even electric vehicles. The network is capable of delivering instantly within and across 300 cities.
- Challenge was to bring the complete bidding process under a single platform.
- Shadowfax used SMS & Email to notify and collect bid details from vehicle/fleet owners & providers.
- The whole process was difficult to manage and pick the lowest or the best bidder.
- Using WhatsApp and chatbot to communicate the upcoming bids
- Send and collect bid details from fleet owners via mix of WhatsApp & chatbot
- Closing & awarding the contract to best bidders over WhatsApp
- Introducing referral programs over WhatsApp
- A collaborated solution that includes the simplicity of WhatsApp, AI & ML of a chatbot and real time support over WhatsApp via live chat agents.
- A solution that can increase bidder engagement, help new bidders onboard via referrals & decrease bidder drop-off significantly while simplifying the whole bidding process for Shadowfax.
Shadowfax has observed 4x participation of bidders via direct & referral programs with a 50% reduction in the turnaround time, right from bid release to closure.