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Q1. What is the ValueFirst Airmail?
Ans.1: Airmail is ValueFirst proprietary service that facilitates to convert computer desktop generated emails into mobile compatible SMS and sends them to group of intended users.
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Q2. How does the ValueFirst Airmail differ from other messaging products services, including other ValueFirst offered product suite applications?
Ans.2: Value First has not designed Airmail service keeping messaging services but the main focus was to offer instant messaging services. Additionally, the inherent characteristic of the ValueFirst Airmail constitutes in its portability and handiness to easily deploy it with other CRM based application chunks. It sends information critical messages about the processes and transactions that have not been processed based on technical and/or non-technical issues. |
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Q3. How can I avail the services of ValueFirst Airmail?
Ans.3: To use ValueFirst Airmail services, contact to value first sales and marketing department. |
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Q4. Do I need maintain specific user account if I want to use Airmail services?
Ans.4: Yes. Once you become customer partner of ValueFirst Airmail service, ValueFirst Airmail administrator will provide you authorized credentials to access ValueFirst Airmail services. |
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Q5. Can I search previous messages delivered using Airmail?
Ans.5: Yes. The ValueFirst Airmail offers Configured Search feature to search previous mails delivered using Airmail. |
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Q6. What is the Credit value?
Ans.6: The credit value is the numeric value, which is deducted at the time you deliver a mail to intended user's group. At the time you start using Airmail service, you are given specific amount of credits to send messages. Each time you deliver a message, the credits are appropriately consumed against delivered messages. |
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Q7. If my credit value reaches to zero value, even then can I deliver message using Airmail service?
Ans.7: No |
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Q8. What should I do if my credits to deliver significant mails, reach to zero value?
Ans.8: If your credit value reaches to zero value, you need to contact to ValueFirst Airmail technical support group that will guide you how to recharge to credit limit to deliver messages using Airmail service. |
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Q9. Can I maintain Airmail processed data, including delivered mails and mobile users' data locally on my system?
Ans.9: The ValueFirst Airmail offers feature rich searching options to view mails and sms you deliver to users group, encapsulating complete message details. To track and retrieve mission critical data, Airmail also facilitates you to download and store data locally in CSV format and XLS format. |
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Q10. Can I add important users in the existing list of the users to deliver critical messages using Airmail service?
Ans.10: Yes |
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Q11. While using Airmail service, if it halts or interrupts in midway what should I do?
Ans.11: If Airmail service stops working at a given point of time, you need to contact ValueFirst Airmail technical support group to avail troubleshooting services. |
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